Return Policy_
Effective Date: April 2, 2024
Thank you for shopping at FilmCube. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 14 days of the original delivery date under the conditions outlined below.
Return Conditions
-
Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in the original packaging.
-
Initiating a Return: To initiate a return, please contact us via our contact page. Provide your name, order number, and the reason for the return. We will provide you with instructions on how to proceed.
-
Shipping Costs: The customer is responsible for covering the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-
Refund Process: Once we receive your item, we will inspect it and notify you of the status of your refund after the inspection is complete. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
-
Proof of Purchase: Please include a copy of your email receipt or any proof of purchase with the returned product.
Exceptions
The following conditions will result in a return being declined:
- Product damaged by the user.
- Return requested after the 14-day return window from the delivery date.
- Product is returned with missing items or parts.
- Product shows obvious signs of use or misuse.
Need Help?
If you have any questions on how to return your item to us, contact us through our contact page. We’re here to support you every step of the way and ensure your satisfaction with our products.
Please remember, this is a basic template and should be reviewed and possibly customized with the help of a legal professional to ensure it meets all legal requirements and suits your business model.
