WARRANTY
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We’re here to help… even after the warranty ends.
1 Year Limited Warranty
FilmCube products are covered by a one (1) year limited warranty from the original date of purchase. This warranty applies to defects in materials and workmanship under normal, intended use.
If a defect covered by this warranty arises during the warranty period, FilmCube may, at its sole discretion:
Repair the product
Replace the product with the same or equivalent model
Provide replacement components or parts
The warranty applies only to the FilmCube unit itself and does not extend to third-party equipment or accessories.
FilmCube products distribute power to connected devices. Users are responsible for verifying compatibility, voltage requirements, and safe operation before connecting equipment.
FilmCube shall not be liable for:
Damage to third-party devices
Loss of footage or data
Equipment downtime
Indirect or consequential damages arising from product use
What's Covered:
The 1-year limited warranty applies to:
Structural defects
Manufacturing faults
Electrical or mechanical failures caused by normal use
Coverage applies to the FilmCube unit itself.
What's NOT Covered:
This warranty does not cover damage caused by:
Misuse or improper installation
Modification or unauthorized repairs
Accidental damage or impact
Water, liquid, or environmental exposure
Excessive voltage, improper batteries, or overload conditions
Normal cosmetic wear from regular use
Damage to connected third-party devices (cameras, monitors, accessories, etc.) is not covered.
How to Start a Warranty Claim
If you believe your FilmCube has a warranty issue:
Fill out this form: CLICK HERE
Include your order number and a short description of the issue
Photos or video may help speed up the process
Our team will review your request and guide you through the next steps.
Lifetime Support
Even after your warranty ends, we’re here to help.
Lifetime support includes:
Setup and configuration assistance
Troubleshooting guidance
Compatibility questions
Replacement part inquiries
General product support
If you ever need help, just reach out.